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No-shows in appointment scheduling - a systematic literature review

Dantas LF, Fleck JL, Cyrino Oliveira FL, Hamacher S (2018)

Health Policy.

URL: https://doi.org/10.1016/j.healthpol.2018.02.002

Abstract. Health Policy 2018;122(4):412-421. Systematic review of 105 studies of outpatient appointment non-attendance, reporting an average no-show rate of the order of 23% across specialties (ranging from 13.2% in Oceania to 43.0% in Africa), with high lead time and prior no-show history as the main determinants.